Terms of service

What you get

Once a day we read your advertising account on Meta or Google Ads, and if something is worth changing we show you at most a few proposals. Each one names what it would change and why. Nothing reaches your account until you approve it, one proposal at a time.

What each plan adds. Klidoo: proposals for one ad platform, Meta or Google Ads. Klidoo Pro: both platforms, and a person from our team checks your links, analytics and pixel and sets up tracking on your website once — for that we need access to your website, or a contact for whoever runs it. Klidoo Agency: everything in Pro, and a person who reviews every proposal before it reaches you, fixes links, forms and tracking when something breaks, reviews the content of your ads and profile, connects your booking system and answers you first. A redesign, new pages, photos or video are not included. On every plan your ads change only when you approve the change.

Your website and your visitors' consent to cookies remain your responsibility; we help you set them up.

Who may use it

The service is for businesses, not consumers. By connecting an ad account you confirm that you are at least 18 and that you are entitled to manage that account and to grant us access to it.

Your money and your account

Your advertising budget is paid to Meta by you, never by us, and we never hold it. When you approve a proposal we make exactly the change it described. The spending that follows is yours, and so is the responsibility for keeping your advertising within Meta's own rules.

No promise of results

Advertising outcomes depend on your offer, your market and Meta's auction. We propose changes we believe are sensible from the figures we can see; we do not and cannot guarantee more sales, cheaper results, or any particular outcome. A proposal is advice, and approving it is your decision.

AI-written proposals

The proposals, and any ad text we offer you, are written by a generative AI model. It can be wrong, it can misread a small sample, and it does not know things about your business you have not told it. Every one of them is a draft until you approve it — you are the one who reads it, decides, and carries the responsibility for the ad that results, including under Meta's own advertising rules.

Fair use

Do not use the service for anything unlawful, do not try to reach data belonging to another account, and do not attempt to break, overload or reverse engineer it.

Availability

We aim for the morning briefing to be there every morning, but the service is provided as it is, without a warranty or an uptime guarantee. Meta's API can be slow, rate-limited or unavailable, and when it is, a day can be missed.

Limits of our liability

To the extent the law allows, we are not liable for lost profit, lost revenue or wasted ad spend. Where liability cannot be excluded, it is limited to the fees you paid us for the three months before the event. Nothing here limits liability for damage caused intentionally or by gross negligence.

Price

Klidoo costs 999 CZK a month, Klidoo Pro 4,999 CZK a month and Klidoo Agency 19,999 CZK a month. With one ad platform you pay when you approve your first proposal; with both, you pay for Pro once your budget is set. An ad account you add later starts with 10 free days, and we do not ask for a card for those. A subscription started at an earlier price keeps that price. Prices include VAT and are per advertising account.

We take nothing from your advertising budget. That money is paid to Meta by you, directly, and never passes through us.

Paying

A subscription runs for a month and renews itself until you cancel. Payments are handled by Stripe; we never see or store your card number. Stripe emails you an invoice after each payment — if you are a business, enter your VAT id on its page and it will be on the invoice.

If we change a price, the app will tell you at least 30 days beforehand, and the new price only applies from your next period.

Cancelling and refunds

You can cancel at any time under Account → Subscription. The subscription then runs to the end of the period you have already paid for and is not charged again; we do not refund a part-used period.

If you are a consumer rather than a business, you have 14 days to withdraw from the contract. Where you asked us to start the service immediately and used it during those days, we may keep a proportionate part of the price for the time you had it.

If a subscription ends, the app becomes read-only rather than closing: your figures and your history stay where they are, and only approving proposals and launching campaigns stop working.

Ending it

You can stop whenever you like: remove our access in Facebook under Settings → Business integrations, and ask us to delete your data as described in the privacy policy. We may close an account that breaks these terms, and will say why. We may also stop offering the service, telling you in the app with reasonable notice.

Out-of-court dispute resolution

The service is meant for businesses. If a consumer buys it anyway, and a dispute cannot be settled with us directly, they may take it to the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, adr.coi.cz. The procedure is free and is started by the consumer.

Governing law

These terms are governed by Czech law, and the courts of the Czech Republic have jurisdiction. Our full registration details are on the contact page, and questions go to privacy@klidoo.ai.